Cancellation & Refund Policy

Last updated: 20 October 2026

This policy applies to subscriptions to Maneka Repricer and other software tools provided by Ecommerce Maneka Ltd (trading as "E-Commerce Maneka"). It forms part of our Terms of Service.

1. How to cancel

You can cancel at any time, with no cancellation fee:

• through the customer portal, using the "Manage subscription" link on our website or in any receipt email; or
• by emailing support@abdullahmaneka.com from the email address on your account.

We will confirm your cancellation by email.

2. When cancellation takes effect

Cancellation stops your subscription from renewing. You keep full access until the end of the billing period you have already paid for, and you will not be charged again.

3. Refunds

• Monthly plan: payments are not refunded for partial months. After you cancel, you can keep using the Service until the end of the current month.
• Annual plan: if you cancel within 14 days of your first annual payment, we will give you a full refund. After that, the annual plan runs until the end of the year you have paid for and is not refunded for unused months.
• Charged by mistake: if you were charged in error, for example after you had already cancelled, or charged twice, contact us and we will refund the incorrect amount in full.
• Service problems: if the Service was unavailable for a long period because of a fault on our side, contact us and we will consider a fair partial refund or credit.

Approved refunds are returned to the original payment method, usually within 5–10 working days, depending on your bank.

4. If you are a consumer

The Service is intended for business sellers. If you subscribe as a consumer (not for business purposes), you have a legal right to cancel within 14 days of first subscribing. If you asked us to start the Service straight away and then cancel within those 14 days, we may deduct a fair amount for the time you used it. This does not affect any of your other statutory rights.

5. Direct Debit payments

If you pay by Bacs Direct Debit, you are protected by the Direct Debit Guarantee. If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund from your bank. You can also cancel a Direct Debit at any time with your bank, but please also cancel your subscription with us so your access and records are updated correctly.

6. Failed payments

If a renewal payment fails, we will retry it and email you. Your access continues for 3 days while the payment is sorted. After that, access may be paused until payment is received. A paused account is not cancelled automatically; please cancel if you no longer want the Service.

7. Contact